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Spare Parts & Machines
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UK Based Company
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Delivery & Returns
WE NO LONGER SEND ITEMS TO NORTHERN IRELAND. YOU CAN USE FORWARDING COMPANIES LIKE ADDRESSPAL - PLEASE NOTE WE HAVE NO CONNECTION TO THESE COMPANIES. SEE THEIR T&C's
Delivery Next Day Explained - This service can be by Courier/Royal Mail SD/Parcelforce/Budget Delivery/Our own vehicle service. Price includes: Admin, Packaging Materials. Drop off to Courier Depot/Counter, Royal Mail Post Office Counter/Depot and delivery to a UK Post Code Address. Next Day deliveries are for in stock items. If not in stock you will receive the item next day once back in stock.
We do not deliver/ship outside the UK. We only delivery to UK postcode addresses.
Next Day - Monday - Friday (does not include Saturday or Sunday)
Delivery will be by Courier/Royal Mail/Parcelforce vehicle, truck or our own van. This will be Monday – Friday between 8.00-6.00pm. All packages and parcels will need to be signed for by a person at the delivery address. The courier will not leave or take to another address and will only delivery at street level. Delivery will be to the normal geographical delivery areas that most courier companies deliver to. If you are outside these areas but still in the UK please contact us before you place an order. Delivery cost varies and depends on which option you have selected. Orders placed after 2pm will be processed for dispatch/delivery the next working day. All dispatching and deliveries are subject to stock which can change without notice. If you receive a missed delivery card please read the instructions on how to get your parcel which may involve you collecting your parcel from the local depot.
Standard Delivery Area
Standard delivery is to Mainland UK only. Delivery to: Islands, Highlands, Northern Scotland, Northern Ireland and remote locations including Channel islands, I.O.W & I.O.M an alternative delivery method may be used. This could include economy couriers or Royal Mail (3-5/7 Day delivery)
Delivery areas may be changed without notice. Deliveries are subject to stock levels.
Any returns must have a authorised returns number. All returns must be in their original unopened packaging. All components must be returned i.e. if a part has several items including seals etc.
If any parts received have not been authorised or are incomplete a refund will not be issued.
Parts returned should be sent - signed for required
Any SFO - Special Factory Order or NR - Non Returnable are not refundable
Non Returnable Parts
There is a strict company policy that we do not accept returns/refunds on these popular parts/components: Blades, cutting/chipping blocks, discs, grids, hubs, sealed units/components, oils, lubricants, silcon parts, chemical components, adhesive/tape parts, sealing bars/elements, other parts listed which can not be returned are in our terms.
sammicspares.com must be notified within 24 hours on receipt of all damaged parts. All damaged parts need to be returned in their original packaging at your cost.
Parts that are No Longer Required
A re-stocking charge of 25% will be applied for all stock items; however parts that need to be returned to their respective manufacturers may have a different re-stocking charge. A credit for the part/parts only minus the restocking charge will be raised. The delivery/carriage cost will not be credited.
Parts that will not be accepted back due to their hygenic, sensitive, electrical and/or mechanical design.
Printed Circuit Boards (PCB’s), Electronic Fascia’s, LED’s, Neon’s, Ribbons, Sensors, Magnets, Transformers, Hinges/Shock Absorbers, Electro-mechanical timers, Relays/Contactors and Capacitors
Parts that will not be accepted back due to their electrical/mechanical design.
Elements, Wash/Drain/RBP Pumps. Vac-pumps, Vac-pack elements. Seals, Bearings, Gaskets, Oil, Sealing Valves, Solenoid Valves/Coils, Vac-Pack Lids/Cover Sets, Sealing Tape, All electrical/mech/pressure/micro switches.
Parts will not be accepted back due to chemical use.
Detergent or Rinseaid components.
Any part that has entered an envoiroment where food is prepared - Blades, cutters, discs, salad baskets, Vac-pack chamber boards, abrasive turntables & hoppers will not be accepted back due cross contamination.
Special (SFO) order items will not be accepted back for credit.*
Duplicated orders due to sammicspares.com will be issued with a full credit.
Duplicated orders that are customer errors will be subject to a 25% re-stocking charge for stock items; however parts that need to be returned to their respective manufacturers may have a different re-stocking charge.
Special order items will not be accepted back for credit.*
All picking errors must be notified within 24 hours of receipt of order; full credit will be issued where necessary.
Incorrectly Ordered Parts
A re-stocking charge of 25% will be applied for all stock items; however parts that need to be returned to their respective manufacturers may have a different re-stocking charge.
Electronic parts including Printed Circuit Boards (PCB’s) will not be accepted back for credit.
All special order items will not be accepted back for credit.*
Incorrectly Supplied Parts – the following information may be required
All information on the appliance, including model and serial number to verify the information given.
* Special Order items: are non-stock items, or items that can be returned to our suppliers. It is recommended that you check the return status of parts when ordering.
Any damages or shortages must be reported within 24hrs. Refuse a delivery if you see any damage.
Warranty on parts is 3 months. Warranty does not cover cosumables, wearable parts including tapes, seals, silicon, rubber, chemical, plastic guards, oils, glues, blades and cutters.